Last Updated: 21st July 2025
Welcome to Northwala! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website and placing orders, you accept and agree to follow these terms. If you do not agree to these terms, please do not use our services.
Acceptance of Terms
By using the Northwala website (https://northwala.co.in), you agree to be legally bound by these Terms and Conditions, along with our Privacy Policy. This agreement applies to all users of the site, including customers, vendors, and visitors.
Services
Northwala provides an online platform for browsing, ordering, and receiving food from our partner kitchens. We may modify, suspend, or discontinue any aspect of our services at any time without prior notice.
User Eligibility
You must be at least 18 years old to place an order on our website. By using our platform, you confirm that you meet this requirement and that the information you provide is accurate and complete.
Orders and Delivery
Once an order is placed and confirmed, it cannot be canceled if food preparation has already started. Delivery timelines are estimated between 30 to 60 minutes but may vary due to traffic, weather, or kitchen load. If the customer is unavailable at the time of delivery and cannot be reached, the order may be marked as delivered without a refund.
Pricing and Payments
All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Payments can be made through UPI, debit/credit cards, net banking, or digital wallets. We are not responsible for any technical failures or delays caused by third-party payment gateways.
Refund Policy
Refunds may be issued only under certain conditions, such as wrong delivery, damaged items, or non-delivery. All refund requests must be made within two hours of receiving the order. Northwala reserves the right to investigate and approve or deny refund claims at its discretion.
Intellectual Property
All content on this website, including logos, images, text, and designs, is the property of Northwala. Unauthorized use, reproduction, or redistribution of any content from this site is strictly prohibited.
Privacy
Your privacy is important to us. Please refer to our Privacy Policy to learn how we collect, use, and safeguard your personal data when using our website.
Limitation of Liability
Northwala is not liable for any indirect, incidental, or consequential damages resulting from your use of our services, including delays, delivery failures, or third-party issues.
Modifications
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of the website implies your acceptance of those changes.
Contact Us
If you have any questions about our Shipping Policy, feel free to contact us:
Address: Unit No. 5 & 6, Ground Floor, National House, Saki Vihar Rd, Ganesh Nagar, Chandivali, Powai, Mumbai, Maharashtra – 400072
Email: northwalaswad@gmail.com
Phone: +91 8097923555
