Last updated: [21st July 2025]
At Northwala, we are committed to delivering your favorite meals quickly, safely, and fresh to your doorstep. Please read our shipping (delivery) policy carefully to understand how we process and deliver your orders.
Delivery Areas
We currently offer delivery services in and around Powai, Chandivali, and nearby areas in Mumbai, Maharashtra. Please ensure your address is within our delivery range before placing an order.
Delivery Time
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Standard delivery time is 30 to 60 minutes, depending on your location and order volume.
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During peak hours or bad weather conditions, deliveries may take longer. We appreciate your patience.
Delivery Charges
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Free delivery on orders above ₹[insert amount].
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A nominal delivery charge of ₹[insert amount] is applicable on orders below the minimum amount.
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Delivery charges (if applicable) will be displayed at checkout before payment.
Scheduled Deliveries
Currently, we support real-time ordering only. If you wish to schedule a delivery for a specific time, please mention it in the order notes or contact our support.
Missed Deliveries
If the customer is unavailable at the time of delivery:
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Our team will attempt to contact you via the provided phone number.
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In case of no response within 10 minutes, the order may be marked as delivered and no refund will be issued.
Order Cancellations or Changes
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Orders once placed cannot be canceled after food preparation has started.
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If there are any urgent changes, please contact us immediately at northwalaswad@gmail.com.
Real-Time Tracking
We provide live order tracking through our website to keep you informed of your order status from the kitchen to your home.
Contact Us
If you have any questions about our Shipping Policy, feel free to contact us:
Address: Unit No. 5 & 6, Ground Floor, National House, Saki Vihar Rd, Ganesh Nagar, Chandivali, Powai, Mumbai, Maharashtra – 400072
Email: northwalaswad@gmail.com
Phone: +91 8097923555
Service Hours: 11:30 AM – 11:30 PM (Daily Service Hours)
