Last Updated: 21st July 2025

At Northwala, we aim to provide a smooth and satisfying experience for all our customers. Please review our cancellation and refund policies carefully before placing an order.

Cancellations

Orders can only be canceled before the food preparation process begins. Once the kitchen has started preparing your order, it cannot be canceled, and no refund will be issued.

If you need to cancel your order immediately after placing it, please reach out to us as soon as possible via email at support@northwala.co.in. Our team will check the status of your order and assist you accordingly.

We reserve the right to cancel any order due to:

• Unavailability of items

• Operational issues

• Incorrect or incomplete delivery details

• Payment issues or suspected fraud

In such cases, the full amount will be refunded back to your original payment method.

Refunds

Refunds are only applicable in the following situations:

• You received the wrong order

• The order was not delivered

• The food was damaged or spilled

• There was an unauthorized transaction on your account

To request a refund, please contact us at support@northwala.co.in within 2 hours of receiving the order, and include your order ID, issue details, and any relevant photos (if applicable).

Once we verify the issue, your refund will be processed within 5–7 business days. The amount will be credited back to your original mode of payment.

No Refunds Will Be Provided If:

• You change your mind after the order is prepared or dispatched

• You provide incorrect delivery details

• You are unavailable to receive the order and don’t respond to contact attempts

We appreciate your understanding and cooperation.

Contact Us

If you have any questions about our Shipping Policy, feel free to contact us:

Address: Unit No. 5 & 6, Ground Floor, National House, Saki Vihar Rd, Ganesh Nagar, Chandivali, Powai, Mumbai, Maharashtra – 400072
Email: northwalaswad@gmail.com
Phone: +91 8097923555