Last Updated: 21st July 2025
At Northwala, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://northwala.co.in or place an order through our platform.
Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, and delivery address.
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Order Information: Items ordered, payment method (we do not store card details), and order history.
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Device & Technical Data: IP address, browser type, operating system, and access times.
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Location Information: For accurate delivery, we may collect your location with your permission.
How We Use Your Information
We use the information we collect to:
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Process and deliver your orders
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Communicate with you about your orders, offers, or support queries
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Improve our website and customer experience
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Prevent fraud or misuse of our services
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Send promotional messages (only with your consent)
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
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Delivery partners to fulfill your order
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Payment gateways for processing transactions
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Customer support tools and service providers
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Legal authorities, if required by law
Data Security
We take strong precautions to protect your personal data. Our site uses encryption and secure connections to ensure your data stays safe. However, no method of transmission over the internet is 100% secure.
Cookies
We use cookies and similar tracking technologies to personalize your experience, remember your preferences, and analyze traffic. You can choose to disable cookies through your browser settings.
Your Rights
You have the right to:
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Access and update your personal information
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Request deletion of your data (subject to legal or operational requirements)
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Opt-out of marketing emails or notifications at any time
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services means you accept those changes.
Contact Us
If you have any questions about our Shipping Policy, feel free to contact us:
Address: Unit No. 5 & 6, Ground Floor, National House, Saki Vihar Rd, Ganesh Nagar, Chandivali, Powai, Mumbai, Maharashtra – 400072
Email: northwalaswad@gmail.com
Phone: +91 8097923555
